Return Policy
VEYRALIS RETURN, EXCHANGE, AND REFUND POLICY
Last updated: September 6, 2026
At Veyralis, we want you to be satisfied with your purchase. If you need to request a return, exchange, or refund, you can contact us at supportveyralis@gmail.com.
1. 30-DAY RETURNS
At Veyralis, we offer a period of 30 calendar days from the receipt of the order to request a return.
For a return to be accepted under our 30-day commercial policy, the product must be in suitable condition and, when possible, retain its original packaging and accessories.
The product must not show damage, modifications, or signs of improper use beyond what is necessary to check its nature, characteristics, and function.
This 30-day commercial policy is offered in addition to the consumer's legal rights and does not limit the legal right of withdrawal or the legal guarantee of conformity.
2. HOW TO REQUEST A RETURN
To request a return, please contact us via:
In your message, please include:
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Full name
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Order number
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Product you wish to return
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Reason for return
When necessary, we may request photos or videos to verify the product's condition.
Do not send any product before contacting us and receiving return instructions.
3. LEGAL RIGHT OF WITHDRAWAL
If you are a consumer and the purchase is subject to the legal right of withdrawal, you may exercise it within the corresponding legal period.
For distance purchases of goods, the general period is 14 calendar days from receipt of the product, except for legally established exceptions.
Exercising this right does not require you to state a reason, and you can communicate your decision to:
The product must be returned within the corresponding legal period. Unless Veyralis assumes the costs or the law provides otherwise, the direct costs of return are borne by the consumer.
4. CONDITIONS OF RETURNED PRODUCTS
To facilitate the management of returns, we recommend returning products:
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undamaged;
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with their accessories;
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with their original packaging when possible.
The consumer may handle the product to the extent necessary to check its nature, characteristics, and function. There may be liability for a diminished value when handling exceeds what is necessary for such checks, under legally established terms.
5. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as possible at:
Please indicate your order number and, when necessary, attach photos or videos of the product.
In these cases, the consumer's rights under the legal guarantee of conformity and applicable legislation will apply.
A return due to a lack of product conformity will not be considered a regular commercial return.
6. RETURN COSTS
For returns made within our 30-day commercial policy, the direct costs of return will be borne by the customer, unless Veyralis expressly states otherwise.
When the return is due to a defective, incorrect product, or one that does not conform to the contract, the conditions and responsibilities established by current legislation will apply.
In the case of the legal right of withdrawal, the consumer will bear the direct costs of return unless Veyralis has agreed to bear them or has not informed the consumer beforehand.
7. REFUNDS
Once the return is received and inspected, we will notify you if it has been accepted and, if applicable, proceed with the refund.
The refund will generally be issued using the same payment method used to make the purchase.
When the legal right of withdrawal is exercised, the refund must be made without undue delay and within the legal period of 14 calendar days from when the withdrawal is communicated, subject to legally provided conditions regarding receipt of the product or proof of its return.
8. PENDING REFUNDS
If your refund has been approved but has not yet appeared in your account, first check your bank account or the payment method used.
If you paid by card, also check with your card issuer.
If you used PayPal, check your PayPal account.
If, after these checks, you still have not received the corresponding amount, please write to us at:
9. EXCHANGES
We do not offer direct product exchanges as a general procedure.
If you want a different product, you can request a return and, if applicable, place a new order.
Defective products or those that do not conform to the contract will be handled according to applicable legal rights.
10. ON SALE PRODUCTS
Products purchased during a promotion or at a discount retain the consumer's legal rights.
Specific conditions of a promotion may be indicated in the offer itself.
11. EXCEPTIONS TO THE RIGHT OF RETURN
Some products may be legally excluded from the right of withdrawal due to their nature or certain circumstances, in accordance with applicable legislation.
When an exception applies to a specific product, this will be informed before or during the purchase process.
12. RETURN ADDRESS
Do not send products directly to the address listed in Veyralis' contact information without first receiving our instructions.
Depending on the order and the circumstances of the return, we will provide you with the corresponding return address.
This is especially important for the proper management of orders placed through our logistics providers.
13. CONTACT
For any inquiries related to returns, exchanges, refunds, or defective products, you can contact:
Pablo Lopez – Veyralis
Calle Rioja 3, Málaga, MA, 29740, Spain
Email: supportveyralis@gmail.com
Website: https://veyralis.es/